I Uploaded the Marketing Analytics Problem Solving to Blackboard.

Kaltura Capture Recordings Won't Upload

Last Updated: September 24, 2021 12:56:x PM PDT

If you're experiencing bug uploading your Kaltura Capture recording such that it ends up in Sheet, read beneath for some ideas on how to solve this.

Problem: Your Kaltura Capture recording won't upload. Possibly you clicked "save and upload" but the upload never appears to complete and doesn't finish upward in "My Media."

Solutions

At that place are several possible reasons why your Kaltura Capture recording may not upload properly. Endeavour the solutions below, and read the detailed instructions in the drawers below as needed.

1. Try again
2. Update Kaltura Capture
3. Check your upload speed
4. Disconnect from whatever VPN
5. Forcefulness Kaltura Capture to Re-Upload
6. If zippo works, contact us kaltura@ucsd.edu and provide us some information

Try Once more

Try the simplest approach before diving into more than complicated solutions by leveraging Kaltura Capture's "re-upload" feature. You lot may want to reboot your computer before y'all endeavor, just to make sure your computer has a "fresh kickoff," so to speak.

1. Open Kaltura Capture.
2. Click "Manage" below the Kaltura logo on the right side of the application.

3. Ensure that the folder icon is selected on the left side of the window. Locate the video you want to re-upload, and click the "Re-Upload" button. Be certain not to close Kaltura Capture until the upload has completed.

Update Kaltura Capture

Make sure that Kaltura Capture is fully updated.

1. Visit https://cognition.kaltura.com/help/kaltura-capture-release-notes. Take annotation of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the little "i" on the left side of the window.
5. Note what version of Kaltura Capture you're running. If your version of Kaltura Capture is older than the current version (i.e. a lower number), you should install a newer version. Follow the additional steps below.
6. Within Canvas, click "My Media" in the left navigation.
7. Click the "Add New" button near the top-right of the screen and select "Kaltura Capture."

Though Kaltura Capture may launch automatically (or prompt you to launch it), the page that was opened should accept links to download the latest version. Install the updated version of Kaltura Capture and attempt to re-upload your recordings through the awarding (see the "Endeavor Over again" drawer above).

Check Your Upload Speed

Kaltura Capture is an offline application until you finish your recording and elect to upload it to the deject. Presumably, your cyberspace speeds shouldn't play a potent part in getting your recordings into Canvas. (That is, fifty-fifty if it's wearisome, it should make information technology there somewhen.)

That said, we generally recommend that y'all take upload speeds of at to the lowest degree ane mbps (1 megabit per second, or about 125 kilobytes per second). If you have a long recording and slow net speeds, it's possible that your connexion will time out. Endeavour searching for a bandwidth speed test online and run into what kind of upload speeds you have. If they're peculiarly slow, effort to upload your videos on a network with faster speeds; going to campus might be a good choice.

If you experience the same issues, or if y'all have robust bandwidth, review our other possible solutions.

Disconnect from any VPN

Are you lot using a VPN (virtual private network)? If so, disconnect from information technology and effort to upload your Kaltura Capture recordings again. VPNs can drastically slow down upload speeds since you're narrowing your upload "pipeline."

Force Kaltura Capture to Re-Upload

[Thanks to Melinda Kraft for her adapted tutorial below.]

You may run into the issue that yous are unable to find your Kaltura Capture recording in your Sail course, and for some reason the recording isn't available with the awarding to re-upload using Kaltura Capture. Luckily, the application stores files on your calculator as a backup, which won't disappear until you delete them yourself. These instructions volition walk you through how to locate and manually upload these files.

Note that the instructions below are for advanced users just and should only exist followed if yous have few options available to you. That said, it is handy to know where your recording files are located.

How to Detect Kaltura Capture Video Files on Your Computer

Windows

You have 2 options for how to locate your recordings:

1. Option 1
   1. Right click on the Kaltura Capture icon on the desktop and select "Properties."
   2. Click the "File Location" button in the Properties window. This volition open the BIN folder, which is a level deeper than you demand.
   3. In the file path bar, go up one folder to the Capture folder, then open the Recordings Folder.
2. Option two
   1. Copy/paste the post-obit into the search bar, substituting your Windows username for [username]:
      C:\Users\[username]\AppData\Local\Kaltura\Capture\Recordings
      Annotation that you lot can place your Windows username is to open the folder C:\Users and run across if you see a familiar username. Alternatively, you tin can open the Offset Menu, select "Settings," and then "Account."
   2. Sort the list by "Engagement Modified" and so that you lot can grouping all the files for each recording together.

Mac

1. With the "Finder" application selected/agile, select "Go" at the height of your screen.
2. Select "Go to Binder" from the list.
3. Copy and paste the following into the text box that opens:
   ~/Library/Preferences/Kaltura/Capture/Recordings
4. Sort the list by "Appointment Modified" so that you lot can group all the files for each recording together. To do so, click the "Appointment" or "Date Modified" cavalcade heading in the file view to sort the list.

Nigh Your Kaltura Capture Files

The files associated with each Kaltura Capture recording may announced to have gibberish names.

So what are you seeing here?

• .mp4 files. The .mp4 files are the recordings. If you recorded two sources (eastward.g. Screen and Webcam), at that place volition be two .mp4s. You can play them locally on your estimator to figure out what each video is.
• "Slides" folders. The "Slides" folders exist if you ran a PowerPoint presentation in presentation style during your recording. Note that if you have folders like these, information technology ways that Kaltura created affiliate markers for your video.
• .json files. The .json file contains the media upload parameters for Kaltura Capture.
• .jpg files. The .jpg file is the thumbnail Kaltura generated.

We strongly recommend against deleting or renaming any files in your "Recordings" folder. The recommended method of deleting Kaltura Capture recordings is by using the Kaltura Capture Awarding Library View (that you can admission via the "Manage" link in the Kaltura Capture recording bar), but make sure they are in your "My Media" and working as expected first.

1. Inside the "Recordings" folder (see the instructions above), copy the appropriate .mp4 file and paste information technology to a different location on your computer, such as your desktop.
2. Rename the new copy of the file to something that makes sense to yous. Be sure non to remove the .mp4 extension
3. Follow the steps to upload a file from your computer to Sail, selecting the file you've copied. If yous're non sure how to do this, read our tutorial on how to upload media files to Sheet.

This technique is necessary if multiple video files are necessary for the educational content of the video. If yous want or need your video to have multiple streams (e.g. your video and your screen capture simultaneously), and if you're unable to locate your recording in the "Manage" department of the Kaltura Capture application, the instructions below are what you should do.

1. Close down the Kaltura Capture application on your computer.
   • Windows: locate the Kaltura Capture icon in the organization tray (where the clock is) past correct-clicking the application icon and choosing "Quit."
   • Mac: right click the application in the system toolbar and choose Quit.
2. Locate the .json file with the timestamp that closely corresponds with the two source recording (see the steps higher up). Note that the timestamp may not exactly lucifer the time and date of the recordings, though it should exist close.
3. Make a copy of the .json file just in instance. Practice this by copying the file and pasting it on your desktop.
4. Open the original .json file with a text editor.
   • Windows: Open Notepad on your computer. Click File > Open up, and select the file from your "Recordings" folder. (You can meet the file path in the instructions above.)
   • Mac: Open TextEdit on your computer. Click File > Open, and select the file from your "Recordings" folder. (You can see the file path in the instructions above.)
5. Search for the word "uploadstatus" within the lawmaking. You should run into a line that reads roughly as follows:
   "uploadStatus": "uploaded",
6. Replace the give-and-take "uploaded" with "transmission" and exist certain not to delete the quotation marks - just replace the word within.
7. Delete the comma at the cease of the line. The line of code should now look like this:
   "uploadStatus": "manual"
8. Delete all the remaining lines afterward this 1, except the final line with a endmost curly brace: "}"

9. Save the file.
10. Relaunch Kaltura Capture.
11. In the recorder that opens, click "Manage" below the Kaltura logo on the right.
12. In the window that opens, scroll the list to locate the recording you lot merely prepared by editing the .json file. Information technology should take an active "Upload" button adjacent to it.

13. Click the "Upload" push button. Be sure to expect until the upload has completed before you shut Kaltura Capture.

Your video should now show up in "My Media" within Sheet. Note that it will need to process for a little while. When the processing is done, nosotros recommend that you picket the video to ensure it looks the way y'all want it to.

Ultimately, the best workaround if yous need your video upward immediately is to follow the instructions on how to upload a single file, located in the drawer higher up.

If nothing works, or if you'd like some additional help, submit a back up ticket to kaltura@ucsd.edu. In your electronic mail/ticket, provide the following data:

• Your computer'south operating organization (Windows/Mac)
• What version of Kaltura Capture you lot're using
• Whether y'all've tried to upload from a different network
• Roughly how long your Kaltura Capture recording(s) are
• Your internet upload/download speeds
• Whether yous're using a VPN
• Whether you've attempted to upload the recording manually past locating your Kaltura Capture recording files and uploading them directly to Canvas
• Your upload log token

Read below on how to provide some of the information that may non be easy to determine.

How to Observe Your Kaltura Capture Version

1. Visit https://noesis.kaltura.com/help/kaltura-capture-release-notes. Take notation of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the awarding bar.
4. Click the trivial "i" on the left side of the window. Your version of Kaltura Capture should be almost the bottom of the window.

How to Make up one's mind Your Internet Speeds

Search for a website that tin provide y'all an Internet speed test (e.g. https://www.speedtest.net/) and let united states of america know your upload and download speeds.

How to get Your Upload Log Token

1. Open Kaltura Capture.
2. Click "Manage" on the correct side of the application bar.
3. Click the gear icon on the left side of the window that opens ("Settings").
4. At the bottom of the window, click "upload logs." The logs volition upload for a fleck.
5. When they're done, a little window will open showing a long string of characters - the "token." Re-create that and send it along in your response. (It will look something like "62e8a9e3-b047-4d69-acce-f91feab600d0.")

Need additional assist with videos? Contact the Multimedia Services squad at kaltura@ucsd.edu.

johnsonrigook44.blogspot.com

Source: https://blink.ucsd.edu/faculty/instruction/tech-guide/instructional-videos/videos-canvas/troubleshooting/kaltura-capture-wont-upload.html

Share this post